The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 567 |
| Houston, TX | 382 |
| Seattle, WA | 280 |
| Atlanta, GA | 278 |
| Denver, CO | 271 |
| Philadelphia, PA | 255 |
| Washington, D.C., DC | 252 |
| Sacramento, CA | 162 |
| Orlando, FL | 150 |
| Boston, MA | 146 |
| Miami, FL | 145 |
| San Francisco, CA | 141 |
| Indianapolis, IN | 126 |
| Portland, OR | 118 |
| Detroit, MI | 118 |
| Minneapolis, MN | 117 |
| Littleton, CO | 111 |
| Brooklyn, NY | 111 |
| Jacksonville, FL | 101 |
| Oakland, CA | 100 |
| Salt Lake City, UT | 95 |
| New York City, NY | 91 |
| Baltimore, MD | 88 |
| Pittsburgh, PA | 84 |
| Tampa, FL | 78 |
| San Jose, CA | 69 |
| Knoxville, TN | 49 |
| Tacoma, WA | 46 |
| Reno, NV | 44 |
| Nashville, TN | 37 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Reese (@Reese58196108) reported @Xfinity is AWFUL!!!!!! I’m awaiting a refund and I have yet to get a confirmation nor my funds.
- 💞Mdoe301❄️ (@jaynepfh) reported
Xfinity needs to work on their customer service. I call d to reduce my bill and the changes made keep it the same. When I stated that the rep tried to argue with me 😐
- Outages List (@outages_list) reported
📬 [outages] Comcast and DreamHost Objects Issues ⏰ December 28, 2020 at 06:53PM UTC 👤 Jiordan Villareal via Outages
- Xray (@XRay_LA) reported
Still not working @comcast @comcastcares @Xfinity
- NY-BANDZZZ🧚🏽♀️ (@nylagotcheeks) reported
@Xfinity @comcast I really need for y’all to get yall **** together and fix this wifi fam
- Jason Lantzer (@HistProfDad) reported
@comcastcares As you know, but apparently your phone-based customer service does not, from June to November, our cable was unwatchable. You promised it would be taken care of and a rebate extended. I was told that wasn’t possible. 1/2
- Jason McComas (@1977jmac) reported
@comcast Then why bother imposing a data cap in the first place? Sounds like it doesn’t impact your ability to service.
- Crystal@HadesGame (@CrystalikeC) reported
And the Xfinity Comcast one is just yikes when using a normal tv remote. Slow to load even with mesh wifi, and while the UI is simple, it's not clear where certain functions are. :/
- Joe Richmond (@JRichmond96) reported
@comcast Aligning with a bad policy doesn't make it right
- Pierre Combes (@therealpcombe01) reported
@comcastcares Hi, Comcast customer service has reprovisioned the line and now it's working correctly. All good for now
- Aaron Kahn (@bnofan) reported
@comcastcares i can't even explain how angry I am right now. Called 1800 to cancel service (b/c can't do online). No option for callback when agent available. 25min and counting on hold. No est. of when agent will answer. Such a waste of my time.
- DOCtheSAVAGE (@DOCtheSAVAGE) reported
@Xfinity internet is by far the worst company to use/ deal with. Because we are stuck at home. They charge us double our bill for "over usage". And never told us about it....and I have to use them because @ATT doesn't cover my area. So frustrating!!
- KS1 👯♀️ (she/her) (@KimSchuss) reported
I just returned all my cable/internet equipment from my old apartment in person at @Xfinity in the Christiana Mall and some of the equipment is showing up on the account even though it’s been returned & I asked to stop service at that address 🤔 @comcastcares
- Jason Lantzer (@HistProfDad) reported
So, now that the cable is working after 5 months—and I’ve agreed to remain a @comcast @Xfinity customer for another year, will you @comcastcares at last make things right with the rebate you promised in our DM back and forth? 2/2
- Talk To Me Nice 🤣 (@302Marc) reported
Comcast internet being slow af
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